College is an exciting chapter in students' lives, but it can also be a time of change, adjustment and stress. That is why we have partnered with LifeWorks to offer Anytime Anywhere to our students.

Anytime Anywhere aims to support overall well-being and mental health by providing students with the following:

  • 24/7 real-time support. Confidential support from professional counselors, addressing anything from crisis to everyday concerns, available night and day via phone and online/app chat.
  • Experienced professionals. Professionally trained, multi-lingual* counselors with experience dealing with the challenges faced by students.
  • On demand support. Real-time, single session chat and phone support available, no appointment necessary.
  • Match with a professional counselor. Short-term scheduled support is also available via telephone and video.
  • No cost to students. Access at no charge to OSU students taking classes on the Corvallis and Cascades campuses, as well as through Ecampus.

*Anytime Anywhere has counselors available 24/7 who speak Spanish, Mandarin, Cantonese, French, and English. For other language preferences, students may request to be set up with a counselor who speaks that language (by appointment, depending on availability).

  • Download and register on the free Telus Health Student Support app to get acquainted and help your students do the same.
  • Be an advocate. Bring up Anytime Anywhere in each interaction with eligible students. Help students identify reasons to use this service - let them know it’s okay to ask for help.
  • Request (free) Anytime Anywhere materials, communications, and blurbs to share on e-learning platforms, social media, syllabi, and email signatures by emailing bonnie.hemrick@oregonstate.edu.
  • Ensure connection by conducting an Assisted Referral for students (additional details in the Assisted Referrals section below). 

Students can connect with an Anytime Anywhere counselor, as well as access articles, videos, tools and other resources, through the app, website, and telephone. They can access real-time support or schedule an appointment for short-term support with an Anytime Anywhere counselor by:

  • Downloading the free Telus Health Student Support app from the Apple or Android app store.
  • Dialing 1.866.743.7732 (Outside US or Canada? Call 001.416.380.6578. International charges may apply.)
  • Visiting the website 

If you are concerned about a student, have a conversation with them and introduce the idea of reaching out to Anytime Anywhere for support. Help explain to them what it is, what kinds of issues the Anytime Anywhere counselors can help with, and if they are interested, help them download the Telus Health Student Support app. Once they have the app on their phone, follow the steps below to facilitate an Assisted Referral into the program:

  • Step 1: Obtain verbal permission from the student to call Anytime Anywhere together: If you are in person, call from their phone; if you are on a phone call, conference the Telus Health line into your conversation.
  • Step 2: From the Telus Health Student Support app, click ‘Call’ and request to speak to a counselor.
  • Step 3: Explain that you are calling on someone else’s behalf and that you are helping them through the process.
  • Step 4: Once connected, hand the phone over/disconnect so the student can continue with the intake process and give them space so that they can speak privately with the counselor.